Shipping policy

Welcome to Lucy In Rose.

At Lucy In Rose, we believe every order should be handled with care from checkout to delivery. We’re committed to providing a smooth and dependable shipping experience. Please review the information below for details about processing, shipping options, tracking, and delivery.

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Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

• 1–3 Business Days
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will be processed on the next available business day.
• Processing may take slightly longer during holidays, promotional events, or periods of high order volume.

Each order is carefully checked before dispatch to help ensure your items are correct and properly packed.

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Shipping Methods & Rates

Available shipping options and applicable fees will be displayed at checkout before your order is completed.

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details generally become available within 24–48 business hours after the carrier scans your package.

If your tracking information has not updated after this period, please contact our Customer Support Team for assistance.

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Shipping Information

To help ensure a smooth delivery:

• Please carefully verify your shipping address before completing your order.
• Shipping addresses cannot be changed once an order has entered processing.
• Orders containing multiple items may be shipped separately depending on inventory availability.
• Shipping carriers are selected according to the destination and available logistics services.
• We currently ship within the United States only.
• We currently do not deliver to APO, FPO, or DPO military addresses.

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Shipping Delays

We make every effort to keep orders moving smoothly, but occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier or transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete address information
• Unexpected carrier delays

If your package is delayed, please check the latest tracking information or contact us for assistance.

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Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

• Order Number
• Tracking Number
• Photos of the shipping package
• Photos of the shipping label
• Photos of the damaged item, if applicable

Our Customer Support Team will review the information and work with the shipping carrier when necessary to help resolve the issue.

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Undeliverable or Returned Packages

Packages may be returned to us if the shipping address is incorrect, incomplete, or otherwise undeliverable.

If a package is returned because of an incorrect address or unsuccessful delivery, additional shipping charges may apply if you request that the order be shipped again.

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Business Address

Lucy In Rose
80 Cardinal Rd
Tarboro, NC 27886
United States

Business Correspondence Only – Not a Return Address

The address above is provided for business correspondence only and is not our return warehouse. Please do not send merchandise or returns to this address unless our Customer Support Team has specifically provided return instructions.

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Contact Us

Lucy In Rose

📧 shop@lucyinrose.com

For questions regarding shipping, tracking, or your order, please contact us at shop@lucyinrose.com.

Our Customer Support Team typically responds within 24–48 business hours. We’re here to make every step of your Lucy In Rose experience feel easy, clear, and beautifully simple. ✨